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Thank you for shopping at Ballard Pipe Company. We want you to be 100% satisfied with your purchase. Hence we offer a 30 days return policy from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it and in the same original packaging. Please include your order number and the receipt for your purchase in your return.


You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. Please ship your item to:

Ballard Pipe Company

Attn: Returns

305 S Dawson ST



If you have any questions on how to return your item to us, please contact us at


We only replace items that are defective or damaged. If you need to exchange your item, please email us at


Once we receive your item, we will inspect it and notify you that we have received your returned item and the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

If you have not received your refund, please check with your bank or credit card company. Refunds can take some time to show up on your bank or credit card statements. If you have contacted your bank or credit card company and you still have not received your refund, please contact us at

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